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Deliveroo Drives Hospitality Forward: Supporting 81,000 Jobs and Elevating the UK Economy

Deliveroo, the renowned delivery service, is making a substantial contribution to the UK's restaurant and grocery sectors, supporting an impressive 81,000 jobs across its operations and supply chains. This figure, highlighted in a report by Capital Economics, underscores Deliveroo's pivotal role in bolstering the UK economy, with a £1.9 billion contribution in 2022 alone.

Photo: Will Ireland

The analysis sheds light on the symbiotic relationship between Deliveroo and the hospitality industry, revealing that over 80% of restaurants partnering with delivery platforms have seen a revenue uptick, with nearly half reporting new job creation as a direct result.

This collaboration has not only facilitated restaurants in expanding their delivery services but has also spurred growth in in-store sales, with more than half of the establishments witnessing increased dine-in revenues due to the heightened visibility and reputation afforded by their online presence.

Furthermore, Deliveroo's influence extends to technological adoption within the sector. A significant 40% of merchants have integrated new digital tools into their operations, enhancing aspects such as customer analytics, marketing, and human resources management.

This digital leap, encouraged by Deliveroo's partnership, has equipped businesses with the confidence to navigate and thrive in the digital landscape.

Carlo Mocci, Deliveroo's Chief Business Officer for Europe, expressed pride in the company's impact on local communities and its role in driving growth for restaurant partners. He reaffirmed Deliveroo's commitment to supporting the UK's vibrant hospitality sector, especially during challenging economic times.

A testament to Deliveroo's positive impact is the success story of Unagi Streetfood & Sushi in Manchester. Since its inception in 2020, Unagi has expanded to five locations, attributing its growth and increased brand awareness to its exclusive partnership with Deliveroo. This collaboration has enabled Unagi to reach new customers and significantly boost its revenue.

Kate Nicholls, Chief Executive of UKHospitality, lauded the hospitality sector's innovative spirit, highlighting the crucial role of delivery services like Deliveroo in the expansion and growth of takeaway services across the UK.

This report not only celebrates Deliveroo's contribution to job creation and economic growth but also highlights the transformative effect of digital innovation in the hospitality industry, marking a significant step forward in the evolution of dining and food delivery services in the UK.


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