Lidl's new WhatsApp feature lets shoppers check quiet times in stores

Lidl have launched a handy feature that allows customers to check when the quietest and most convenient times are to shop at their local store.

The German retailer's automated WhatsApp chatbot lets shoppers know when the best times to visit the store are before they even leave their homes.

This chatbot uses real time data and customer transaction numbers to determine which hours of the day are quietest to visit and which are busiest.

Lidl says that this innovative approach uses real time data and customer transaction numbers to determine which hours of the day are quietest to visit and which are busiest, allowing for customers to plan their shopping trips accordingly.

The functionality is the first of its kind of any Lidl store in the world, using customised software created by the grocery giant.

Lidl have also launched a Community Gift Card - a remote payment system which caters to isolating or cocooning shoppers.

Source: DublinLive

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